FAQ’s

ABOUT THE SALON

  1. Where is the salon located?

    The salon is located in the Clinton Hill section of Brooklyn, next door to Williamsburg, a few blocks from Steiner Studios and the Brooklyn Navy Yard. We are on the 7th floor of a commercial Loft building with 67 other business and live/work spaces. Including a radio station, a recording studio, graphic artists and many more..

    Our address is 20 Grand Ave, Suite 701 (7th floor) between Park Ave and Flushing Avenue.

  2. What train or bus can I take to the salon?

    There are no trains directly to the salon, however there are several buses B62, B57,B54, B48 (all of the buses are a few blocks away) and the NYC water taxi that stops at the Brooklyn Navy Yard which is also a few blocks away from the salon.

  3. Does the building have an elevator

    Yes, there is an elevator.

  4. How many stylist do you have working there?

    We have 3 stylist that work with us.

  5. Does the salon have wifi?

    Yes, we have wifi and we also have a guest hotspot

  6. Is there parking?

    The building does not have a parking lot, however there is parking on the block and surrounding blocks of the salon. Parking on the street is subject to NYC parking rules, and construction is currently happening in the area, so please If you drive, allow a few extra minutes to look for parking. There is also metered parking on Myrtle Ave which is 2 blocks over from Park Ave with 2-hour limits.

  7. Can I eat at the salon?

    We are ok if you eat, but please be mindful of other guest and please dispose of your trash.

    The salon also offers snacks and beverages complimentary.

  8. What forms of payment do you take?

    We take CASH, and all major credit cards.

APPOINTMENTS & CANCELLATIONS

1.How can I make an appointment?

You can book an appointment on our website with our on-line booking system. You can also access the link on our IG and Facebook page

2.How early can I arrive for my appointment?

We ask that you do not arrive more that 15mins early for your appointment, we try to give undivided attention to every guest and also insure that we remain at a comfortable seating capacity.

3.How late can I arrive for my appointment?

We ask that you arrive on time for your appointment, so we can give you all of the time you need for your service.

If you are going to be late we do have a 15min grace, but you must notify us that you are running late. Being late without letting us know may result in not being able to be seen. All late arrivals after 15 mins will be rescheduled and may be subject to a 50% convenience fee.

4. What if I don’t want the service I booked for?

When you check-in for your appointment we go over your service selection to see if you still want that service. It is ok to change your service only if it requires the same time as the service that was booked.

Our services are formatted according to how long the service takes, so it is important to choose a new service that takes the same time, so we won’t overlap into another appointment.

If you are not sure what to book for please fill out the digital consultation so we can help you decide. you can find the link on the New Guest page

PLEASE DO NOT book a service JUST to get on the calendar, that may result in you not getting the service you really want.

5. How can I cancel my appointment?

You can cancel your appointment by sending us a text or calling 347-470-7388 or emailing us at nickkigsolutions@gmail.com

PLEASE NOTE: In order to avoid a cancellation fee, you must cancel 48 hours before your appointment. Last minute cancellations after 24hrs before your appointment will result is a 100% cancellation fee

6.Do you take walk-ins?

NO, we do not take walk-ins. You must have gotten an appointment confirmation and we must have you on our schedule for you to be seen. If you requested an appointment on line and you did not receive an email confirming that appointment that means you DO NOT have an appointment.

7.How far in advance should I book my appointment.

Our calendar is booked up to 4 weeks out, We suggest as soon as you know you want to come, you should get on the calendar. Depending on the service there may be a 6-week wait. Our calendar does not close, however you are only able to book 90 days out.

If you have a special event like a wedding, birthday or anniversary and you want to plan ahead, please feel free to send us an email with your date request and we can direct you the best way to proceed. You can find our contact form in the “more” tab on the home page of our website.

9.Can I bring someone to my appointment?

No, you must come to your appointment by yourself with the following exceptions.

A. You have a health care partner that needs to accompany you.

B. A child under the age of 15 must be accompanied by an adult, unless otherwise discussed.

10. Does my appointment require a deposit?

Deposit are required on services over $100.

11. I can’t keep my appointment, can I give it to my friend/sister/mother, etc?

NO, you cannot give your appointment away to anyone else

.If you are canceling within the suggested cancellation policy timeframe, you can have the person book in that space after you cancel providing they are booking for the same service.

SERVICES AND PRODUCTS

1.What if I don’t see the service I want on your site?

We have a partial service listing on our website, however if you click the Book Now button there is a full list of services. If you are not sure what to pick, please feel free to fill out the digital consultation form. You can find it on the NEW GUEST PAGE on our website we will contact you to guide you in your service selection.

You can also book a virtual consultation for $30 for 30mins.

2. What if I am not satisfied with my service?

Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at The Healthy Hair Loft. In the event that you are not completely satisfied, please let us know at the time of your service or within 24 hours after your service has been performed. 

Refunds

All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.

The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed).  In case of a disagreement, a redo must be validated by management. You have 24 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 5 days past initial service date.

It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service. 

Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

3.Is the stylist performing my service trained and have a license?

All of our stylist are trained and licensed in the services they perform, We are licensed cosmetologists, master stylist and texture specialist with 20+ years experience collectively. If you have a booked appointment, you will be seen by one of our Master stylist.

We do have training lab days where our junior stylist train in a specific styling techniques. There is special marketing and promotions for clients to participate in our “Lab day” sessions.

4.Should I do anything to my hair before my appointment?

Depending on the service you booked for, you may have specific instructions on how to prep your hair for the service, you will receive that at the time you schedule your appointment via email.

In general, please have all hair extensions or braids removed before you arrive for appointment unless you booked for a removal service.

Detangling: If you have not combed your hair in more than 3-4 weeks there may be additional charge to detangle your hair before your service is performed

AT HOME DETANGLING TIP:

Wet the hair completely with a spray bottle with a little Olive oil added. Take the hair in sections using your hands to separate the hair, then using a wide tooth comb gently comb the hair until all of the excess hair is removed. You can also add some conditioner to the hair, but mostly water .

PLEASE NOTE; It will seem as though you are losing a lot of hair, but most times it is normal since you have not released the daily shed for 3 to 4 weeks.

DO NOT attempt to detangle your hair when it is dry, it will be more difficult and may cause more damage than necessary.

DO NOT shampoo your hair BEFORE detangling if you are removing a protective style, weave, braids, etc. That will result in hair that will be matted and very difficult to detangle and may sometimes require you have to get a haircut.

5.I booked for braids/weave, should I bring my own hair?

We do not supply hair, however we can recommend what type of hair you should purchase for the style you have chosen. Please send us an email with your hair related question and we will get back to you with our suggestions.

6.What products do you use?

We use several different brands depending on your haircare and service needs. , Keracare Natural Textures, Innersense Organics, OWAY, Hairobics, XTC, TGIN, Avlon Affirmcare, Syntonics.

NOTE: We add and subtract products on a regular basis as we stay on the cutting edge of product development. If we find a product has not adhered to our standards of “ Clean Beauty” or we find a new product within our guidelines we reserve the right to amend our product selection at anytime.

ALSO NOTE: Some of the products we use have natural ingredients such a almond oil, aloe vera, lemons, coconut oil, peppermint, saw palmeto, phytoserols and other natural ingredients

On our digital consultation form and at our in-salon consultation we will ask if you have any known allergies. It is your responsibility to let us know at the time of your consultation, so we can make sure we chose products that you will not have an adverse reaction to.

7. Can I bring my own products?

NO, we do not allow guest to bring their own products unless prescribed by a doctor.

If you still have questions, please feel free to send us an email @nickkigsolutions@gmail